Would You Like that Gift Wrapped? A Question About Customer Service

I must say if I had known how well people would react to a blog about the perils of salad, I’d have opened up about IBS a lot earlier. Watch the cracked tiles for more anecdotes, I guess.

This week I have been wonderfully, amazingly busy packaging up Etsy orders, most of them for Valentine’s Day (or I presume they are, since they’ve nearly all been postcards with puns about the Greek gods) and I’ve also had some lovely feedback from customers – the sort of stuff that makes you smile and stand up a bit straighter. I try to offer the sort of service I’d like to experience myself, like lots of communication about processing times, cute packaging that makes a change from bills, and inexpensive postage. Essentially I’d like to be a more time-and-customer sensitive version of this:

Let me send you cinnamon sticks.

Anyway, I have been thinking about what makes good customer service and how everyone has different standards (the fact a bow wasn’t tied on the cellophane in that clip would have upset some people) and I was wondering if you guys have any horror stories or good experiences to share? In a shop the other day, the cashier complimented my purse but didn’t make eye contact, so it felt like he was trotting out a line more out of general politeness (and because his boss told him to) than because he actually gave a shit. In a ceramics studio in Zante, the proprietor served home made lemonade and gave my friend a free accessory because they were both artists.

Do you expect free lemonade? Do you expect eye contact? Do you secretly want lavender added to every bag ever?

Advertisements

Leave a comment. That way neither of our time will have been wasted.

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s