Embarrassing story time, people. Almost too embarrassing for the Internet, actually, but I don’t have anything else as remotely entertaining to talk about, so make a cup of tea and bask in my idiocy…
A bit of back story: I’ve been working on my Etsy every day for the last few weeks, including evenings and weekends, because I’ve had some headaches with bugs on the site and I’ve been ordering stock in for people and planning for an Etsy Made Local Christmas market in Chelmsford in a couple of weeks. Oh, and I’m planning for that Black Friday-Cyber Monday migraine-inducing online shopping behemoth. I also went down to Brighton last week to see my brother and I knew I had to place an order for a variety of Christmas cards (a totally new item for me, from a new supplier) before I went, so I ended up placing the order on the Saturday before I travelled down. I got the invoice while I was in Brighton and paid straight away – very entrepreneurial, ten points to Francesca for remembering her iPad and bank info – and voila they arrived today!
Today’s quality was already hanging in the balance because I was taking endless Christmas product photos, on not a lot of sleep, and had one of those to-do list that doesn’t end, like one of those snakes that eats its own tail. I had also had absolutely no contact from the supplier, except for a delivery time, since I placed the order – despite phoning them up and leaving a message like it’s 2003 – so there was an element of ‘did I pay this invoice or have I wired my money into thin air?’ Anyway. The cards arrived. The delivery man was nice.
Back story to the back story: I’ve had really bad luck with suppliers in the past. Items have arrived damaged or not at all, usually when I’ve needed them for an event. So before I opened the parcel I ran through the worst case scenario: that my designs had come out badly and the cards themselves were damaged.
I opened the parcel.
The cards were fine. Correct quality, correct quantity. Except the Saturnalia design was wrong. I’d ordered the design in landscape, not portrait. My sample was in landscape. I photographed and listed it as landscape. These cards were… definitely portrait.
That phrase ‘the straw that broke the camel’s back’ should really be ‘the minor inconvenience that gave the sole trader a nervous breakdown’ because I was bitterly disappointed. There’s no time to return them before Etsy Made Local! People are waiting on these cards! Okay technically no one had pre-ordered them, but what if they had? Am I doomed to select awkward suppliers until I bankrupt myself? Luckily I am
obstinate determined so I took new photos and updated my listings, had a hot chocolate and waited until I’d calmed down to compose an email to the supplier expressing my disappointment in their service. Before I wrote it I did a quick check to confirm I hadn’t sent the design in portrait by accident.
I could not find the landscape version of the design on my computer.
I decided the pre-Black Friday stress was getting to me. I definitely designed a landscape version of the card. I had the identical design as a postcard last year. The sample I ordered was landscape. I designed it landscape.
It turns out, dear reader, that I did make a landscape version for the card company. It’s tucked away in my Etsy folder, no where near my other mythology design files. I also made a portrait version, ages ago, when I first played around with folded card designs.
I sent the wrong file. I spent at least fifteen minutes of my life mentally writing a strongly-worded complaint to a company that, lack of communication notwithstanding, has done its job. I was so exhausted and fed up that I ran through the scenario of retiring stationery lines entirely, and wondered what would happen if I didn’t do anything for Black Friday at all. I contemplated taking a holiday that weekend to somewhere with no computers.
I’ve recovered from the ignominy of it all enough to tell you guys, because clearly I have potential to run a side blog called How Not To Run An Etsy Shop (Or Your Life), and I’m going to have a bath and chill out with my dogs and assume that the entire world will keep turning regardless of the orientation of some atheist Christmas cards. Oh and I’m going to remind you all to go to the Mythology Mayhem and Grumpy Greetings sections of my shop, where you will find several listings for quality, 100%-recycled-cardstock Christmas cards at very reasonable prices. UK postage is free, by the way, and orders over £10 internationally will ship free until 30th November.
And yeah, I’ve left the original landscape photos on the listing thumbnails for now. I like the added use of stamps and it was too dark to play around with the portrait ones this afternoon. I updated the listing info and called the mishap a ‘printing error’. ‘Human error’ is more accurate, but I’m going to cut myself some slack and stop working Saturdays as soon as Christmas is over. Only 41 sleeps til Santa you guys!
Pour me a gin and tonic.