Would You Like that Gift Wrapped? A Question About Customer Service

I must say if I had known how well people would react to a blog about the perils of salad, I’d have opened up about IBS a lot earlier. Watch the cracked tiles for more anecdotes, I guess.

This week I have been wonderfully, amazingly busy packaging up Etsy orders, most of them for Valentine’s Day (or I presume they are, since they’ve nearly all been postcards with puns about the Greek gods) and I’ve also had some lovely feedback from customers – the sort of stuff that makes you smile and stand up a bit straighter. I try to offer the sort of service I’d like to experience myself, like lots of communication about processing times, cute packaging that makes a change from bills, and inexpensive postage. Essentially I’d like to be a more time-and-customer sensitive version of this:

Let me send you cinnamon sticks.

Anyway, I have been thinking about what makes good customer service and how everyone has different standards (the fact a bow wasn’t tied on the cellophane in that clip would have upset some people) and I was wondering if you guys have any horror stories or good experiences to share? In a shop the other day, the cashier complimented my purse but didn’t make eye contact, so it felt like he was trotting out a line more out of general politeness (and because his boss told him to) than because he actually gave a shit. In a ceramics studio in Zante, the proprietor served home made lemonade and gave my friend a free accessory because they were both artists.

Do you expect free lemonade? Do you expect eye contact? Do you secretly want lavender added to every bag ever?

Advertisements

I’m Not Rich and I’m Not Looking to Emigrate, But If I Was…

I’d seriously consider buying this.

The restaurant food would be made entirely of egg and wheat-free food (in fact while I’m at it I’d make it gluten-free too, and possibly organic – locally grown yes?). I’d write in the back rooms, employ a bunch of other people to hold the fort when I’m gallivanting around the globe promoting said writing and, since I’m that rich, I’d make the place carbon-neutral, packaging and all.

Now, where did I put that spare £100,000?